Flexibility is our treat to you

Dear valued guest,

We fully understand how the spread of Covid-19 has dramatically affected your life and your intent to execute your travel plans. The global travel community is trying, like everyone, to navigate this extraordinary situation.

Adhering the Greek government announcement, as of March 14th, to postpone the opening date of all hotels and resorts of the country in an effort to prevent the spread of Covid-19, our resort will open again on July 1st 2020. Our priority is to treat all our guests with the respect you deserve and offer the same or even higher level of service when regular travel flows resume.

We, at Creta Maris, are doing our best to stay positive and prepare for your future holiday. To this direction, we would like to offer you a range of choices to diminish any anxiety you may have due to a situation that is beyond anyone’s control and assist you to decide which one fits best to your travel needs and desire:

IF YOU HAVE ALREADY BOOKED WITH US:

A. If you have booked your stay directly through our website or our reservations team on a non-refundable rate and has an arrival date from April 3rd till June 30th, you may:

  1. Rebook your stay for the period 15/10 - 31/10/2020 at the same rate, under the same terms & conditions and without any cancellation fees. Choosing this option, you can additionally get benefited with: 
    • a complimentary reservation upgrade(always upon availability).
    • 30,000 Select Club Points, equal to 50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).  
  • Rebook your stay for the period 01/07 - 14/10/2020under the same terms & conditions and without any cancelation fees apart from the rate difference according to the new travel dates. Choosing this option, you will additionally earn: 
    • complimentary 15%on top of your initial total booking value, which will be deducted from the total value of your final booking,
    • a complimentary reservation upgrade(always upon availability).
    • 30,000 Select Club Points, equal to 50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).
  • Take an Open Date Voucher valid for 18 months ahead, without any cancelation fees and equal to the total cost of your booking, which you will have the chance to offset with your future reservation cost. Choosing the option of the voucher, you will be additionally benefited with: 
    • 30,000 Select Club Points, equal to 50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).


In case you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.
 We would like to let you know that, faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue such a voucher instead of extending an immediate refund.

We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.

B. If you have booked your stay directly through our website or our reservations team on a flexible rate and has an arrival date from April 3rd till June 30th, we have provided you with further flexible options:

  • Rebook your stay for the period 15/10 - 31/10/2020 at the same rate, without any cancelation fees. Choosing this option, you can additionally get benefited with: 
    • a complimentary reservation upgrade(always upon availability).
    • 30,000 Select Club Points, equal to50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).  
  • 2. Rebook your stay for the period 01/07 - 14/10/2020, without any cancelation fees apart from the rate difference according to the new travel dates. Choosing this option, you will additionally earn: 
    • a 5% surplus value on top of your initial booking value, which means that we will count your initial deposit as 15%, instead of 10% of your initial booking value. This amount will be deducted from the total value of your final booking,
    • a complimentary reservation upgrade(always upon availability).
    • 30,000 Select Club Points, equal to 50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).
  • Take an Open Date Voucher valid for 18 months ahead, without any cancelation fees and, equal to your payed deposit, which you will have the chance to offset with your future reservation cost. For your better convenience, please be so kind to discuss with us your booking dates early in advance in order to confirm availability. Choosing this option, you will be additionally benefited with:
    • 30,000 Select Club Points, equal to 50€, so to be redeemed during your stay (pre-arrival registration in Select Club is required).
     

In case you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time. We would like to let you know that, faced with the unprecedented turn of events, the Greek state, as well as other EU countries, recently passed a law that allows businesses in the travel industry to issue such a voucher instead of extending an immediate refund. 

We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.

C. If you have booked your stay through your travel agent, please be so kind to contact your provider directly and they will be able to assist you with your request.

IF YOU WISH TO BOOK WITH US WITHIN THE SUMMER 2020:

During times like these, we, at Creta Maris, come together to help each other and thus we are doing our best to offer flexibility to all our guests that wish to book their stay within this summer. For this reason, we have the following options:

  • Book your stay on a Semi-flexible ratewith a 10% deposit and retain the option to cancel your reservation without any further fees, than the 10% deposit, up to 7 days before arrival.
  • Book your stay on a Flexible rate with a 10% deposit and retain the option to cancel your reservation without any fees even up to 3 days before arrival.

Wish you health and optimism, and always remain at your disposal for any additional clarification you may require.

That said, we hope to see you very soon at Creta Maris Beach Resort. Till then, stay safe and make plans for your upcoming holidays!