Creta Maris Beach Resort
Creta Maris Beach Resort
Creta Maris Beach Resort
Creta Maris Beach Resort
Creta Maris Beach Resort

CUSTOMER SATISFACTION

With the aim to maintain a guest-centric culture and to deliver better experiences to the guests, Creta Maris seek for their feedback, as it considers it the most important part of its communication with them and a key factor that indicates its strengths & weaknesses.

In this context, apart from the Guests’ Service team, which is responsible for communicating with guests, the resort has also created a short questionnaire which concern specific sections of the hotel’s operation. As soon as the guests’ replies are received, the operation is adjusted according to their opinion, ameliorating thereby the services offered, while guests are still “in house”.

Furthermore, the resort also seeks for guests’ feedback even when they have left the resort. This is possible by maintaining profiles on different online reviews’ website/ platforms, where it communicates with guests and gathers important information on their stay. Moreover, an online intelligence platform is also used in order to receive guests’ feedback and measure their satisfaction and the quality of the provided services.

VIEW ALSO

ΕΣΠΑ